Flower Delivery Chingford Returns & Complaints Policy
Our Promise: Fresh Flowers Guarantee in Chingford
At Flower Delivery Chingford, our local team takes pride in delivering beautiful fresh flowers to every customer, every time. We guarantee that every bouquet and arrangement is prepared using only the freshest blooms, expertly arranged and carefully delivered to your door. As a trusted florist serving homes and businesses across Chingford and the surrounding areas, your satisfaction is our top priority.
Damaged-on-Arrival Policy
If your flowers arrive damaged, wilted, or otherwise not up to the standard you expect, please notify us as soon as possible after delivery. We carefully pack each order for safe transit, but if issues occur, we are here to help. To resolve your issue swiftly, contact us within 24 hours of receipt with clear photographs of the damaged flowers and the packaging they arrived in. This helps us identify what went wrong and improve our processes.
Freshness Window & Flower Longevity
Your fresh flowers are hand-selected to last. Our Fresh Flowers Guarantee means every bouquet should look vibrant for at least 5 days from delivery, provided they are cared for as directed. Flower care instructions are included with every order. If your flowers fail to meet this freshness window, reach out to our team within the 5-day period so we can make it right.
Refunds & Replacement Options
Your satisfaction is essential to us. If your flowers are damaged on arrival, or do not maintain freshness for the guaranteed period, you have two clear options:
- Full or Partial Refund: We will promptly arrange a refund back to your original payment method depending on the extent of the issue.
- Replacement Bouquet: Alternatively, we will deliver a fresh replacement bouquet to the original delivery address at no additional cost to you.
The choice is entirely yours, and our friendly Chingford florists will guide you through the process for your peace of mind.
How to Make a Complaint
Your feedback is invaluable, and we encourage you to let us know if you are unhappy with any aspect of your experience. To raise a complaint, simply contact us with your order details, a description of the issue, and any supporting images if applicable. Our team aims to acknowledge all complaints within one working day, and we undertake a thorough review to resolve your concern as quickly as possible.
We work hard to find solutions and will always offer a gesture of goodwill if we fall short of our standards. Our longstanding reputation in Chingford is based on trust, personal service, and reliable follow-up for every customer, whether you’re a business or a household.
Shop with Confidence in Chingford
When you buy from Flower Delivery Chingford, you’re choosing a local florist with roots in the community and a genuine commitment to customer care. Our returns, refunds and complaints policy reflects our promise of freshness, quality, and trustworthiness. Thank you for letting us deliver joy and beauty to your home, office, or loved one’s doorstep in Chingford and nearby areas. We’re always here to help, making every flower delivery as special as possible.
